Terms and Conditions (T&Cs)

§ 1 Scope of Application and Subject Matter of the Contract

1. These Terms and Conditions apply to all treatment and counselling contracts concluded between Verena Soller, operating as "Praxis für Psychotherapie (HeilprG) und Systemische Beratung", and the client or patient.

2. The subject matter of the contract is the provision of therapeutic services in psychotherapy in accordance with the German Healthcare Practitioners Act (Heilpraktikergesetz – HeilprG) or psychological counselling.

§ 2 Type of Service and Personal Responsibility

1. Psychotherapy under the German Healthcare Practitioners Act (HeilprG) encompasses the treatment of psychological disorders of clinical significance. Psychological counselling focuses strictly on prevention, personal development, and life guidance outside the scope of healthcare.

2. Participation in all sessions is undertaken entirely under the client’s or patient’s own personal responsibility. No promise of cure, alleviation of symptoms, or guaranteed success is given or implied.

3. The client or patient undertakes to fully and truthfully inform the German Healthcare Practitioner for Psychotherapy about any pre-existing physical or psychological conditions, current medical or psychiatric treatments, as well as the ongoing consumption of medication, remedies, or substances.

§ 3 Conclusion of Contract and Appointments

1. A binding contract is concluded upon the mutual acceptance of a treatment or counselling appointment (whether agreed in writing, orally, or by actively utilizing the service).

2. Agreed appointments are reserved exclusively for the respective client or patient.

§ 4 Cancellation Policy and Fees

The practice operates strictly on an appointment-only basis to ensure that dedicated time is given fully to each individual. Your agreed time slot is reserved exclusively for you.

• Changes and Cancellations: If you need to rearrange or cancel your appointment, it is kindly requested that at least 24 hours’ notice is given.

• Cancellation Fee: For shorter notice or missed appointments, the practice reserves the right to charge a cancellation fee of €60.00 (in accordance with § 615 BGB / German Civil Code). This fee will not apply if the slot can be offered to another patient, or if it can be shown that no financial loss occurred.

• Exceptions: It is fully understood that emergencies happen. The fee will, of course, be waived in the event of an acute, unavoidable situation (such as a sudden illness confirmed by a doctor’s note).

§ 5 Remuneration and Invoicing

1. Fees are based on the current price list effective at the time of the session, or as determined by individual prior agreement.

2. All costs are invoiced privately on a self-pay basis. The full fee is due regardless of whether, or to what extent, any reimbursement is subsequently granted by private health insurance or supplementary insurance policies.

3. Payment shall be made promptly upon receipt of the invoice without any deductions.

§ 6 Confidentiality and Data Protection

1. The German Healthcare Practitioner for Psychotherapy is strictly bound by the professional duty of confidentiality for healthcare practitioners (Heilpraktiker) as well as the statutory provisions governing the treatment contract pursuant to § 630a et seq. of the German Civil Code (BGB).

2. The duty of confidentiality shall not apply in the case of statutory disclosure obligations or overriding legal interests (e.g. acute danger to oneself or others, or the prevention of serious criminal offences).

3. It is explicitly brought to the client's attention that under German law, German healthcare practitioners for psychotherapy (Heilpraktiker für Psychotherapie) do not possess a legal right to refuse to give evidence before a court of law (Zeugnisverweigerungsrecht).

4. All personal data processing is carried out strictly in accordance with the General Data Protection Regulation (GDPR / DSGVO) (for details, see the Privacy Policy).

§ 7 Limitation of Liability

1. The German Healthcare Practitioner for Psychotherapy shall be liable without limitation for damages resulting from injury to life, body, or health arising from an intentional or negligent breach of duty by the German Healthcare Practitioner for Psychotherapy.

2. For any other damages, the German Healthcare Practitioner for Psychotherapy shall only be liable if the damage is based on an intentional or grossly negligent breach of duty by the German Healthcare Practitioner for Psychotherapy.

3. Liability for the breach of essential contractual obligations (cardinal obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely) remains unaffected; in such cases, however, liability is strictly limited to foreseeable damages typical for this type of contract.

§ 8 Final Provisions

1. Should individual provisions of these Terms and Conditions be or become ineffective, the validity of the remaining provisions shall remain entirely unaffected.

2. The law of the Federal Republic of Germany shall apply exclusively to all contractual relationships.